Refunds
Buying one of our designs?
We hope you love our products as much as we do, but in the event that you change your mind, we are happy to take it back.
Simply drop us an email – [email protected] within 7 days of receiving the item and let us know you’ve changed your mind.
Once we receive your message, we’ll send you all the instructions you’ll need to post it back to us.
Items will only be accepted back if they are received by us in the condition they were sent out, unused and unwashed.
You will be responsible for the return postage fees.
Please note a 20% re-stocking fee applies to all return items.
Printing your own design?
Every garment produced in the AussieTheatre Merch Lab is created just for you.
As each item is individually printed with your unique artwork, we cannot offer a refund for change of mind or incorrect sizing.
Refunds will only be considered if the product is damaged or deemed faulty.
If you believe the product you have received is faulty, please contact us via email – [email protected] within 7 days of receiving your order.
AussieTheatre reserves the right to determine whether a product is damaged or faulty. If deemed faulty, you can choose between receiving a replacement item or a refund.
You will be responsible for the return postage fees.
Exchanges
Buying one of our designs?
We understand the challenges of buying clothing online, so we have tried to make the process as easy as possible.
Each product comes with a detailed description and a relevant size guide, to help you make the right decision before you order.
If you do order the wrong size, do not wear or wash your garment, simply drop us an email – [email protected] to let us know what went wrong and post it back to us.
Once we receive the item back, we’ll get the new item sent straight out to you. After all, we all make mistakes.
You will be responsible for the return postage fees.
Printing your own design?
Every garment produced in the AussieTheatre Merch Lab is created just for you.
As each item is individually printed with your unique artwork, we cannot offer an exchange or refund for change of mind or incorrect sizing.
Please carefully examine your design for errors including spelling, images and ensure you select correct product options including garment style, size and colour.
Refunds will only be considered if the product is damaged or deemed faulty.
If you believe the product you have received is faulty, please email – [email protected] within 7 days of receiving your order.
AussieTheatre reserves the right to determine whether a product is damaged or faulty. If deemed faulty, you can choose between receiving a replacement item or a refund.
You will be responsible for the return postage fees.
Shipping Times
Changes in demand for delivery due to the coronavirus COVID-19 mean that some delivery services are delayed
Please use the following as a guide. Â Please note shipping times may vary depending on our courier’s network.
Domestic Shipping Times (Australia)
Standard Shipping: 7 – 10 Business Days
Express Shipping: 5 – 7 Business Days
International Shipping Times
Zone 1: 10 – 20 Business Days
Zone 2: 21 – 28 Business Days