SAM Client Liaison Coordinator

Website DESART

Desart is the peak body for Central Australian Aboriginal art and craft centres in the cross-border regions of the Northern Territory, South Australia and Western Australia.

SAM is an online artwork management and archival system that Desart developed for Aboriginal and Torres Strait art centres nationwide. This is the administrative tool that art centres use on a daily basis to manage their collection and perform important functions such as cataloguing works, documenting provenance, tracking sales and consignments, managing artist accounts and stocks and more. This platform reaches beyond Desart’s membership to support 105 Aboriginal and Torres Strait Islander art centres nationally. Desart is launching a new and improved SAM Platform that all ATSI art centres will move to.

The Role

The SAM Platform Client Liaison Coordinator will be the first point of contact for SAM Clients and enquiries. The key role will be to triage these enquiries and allocate to the appropriate SAM Team member or outsource to our technical support provider.

As the first point of contact to the help line you will be a key communicator who will direct enquiries, answer where possible, provide some level of training in the new SAM system over the phone. Maintaining accurate records of the calls/emails using our phone and support software systems.

The role will involve engaging with a diverse range of stakeholders and clients from a range of backgrounds, including remote Aboriginal & Torres Strait Islander art centres. You will provide support to both SAM Clients and the SAM Team.

The SAM Team consists of the SAM Platform Manager, SAM Training and Communications Coordinator and SAM Rebuild Engagement Coordinator.You will be working with a remote team so experience with remote relationships, networking and teamwork is an advantage.

Aboriginal and Torres Strait Islander people are encouraged to apply.

$75,000 – $85,000 per annum

Remote working option

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