Box Office Attendant

• Join the prestigious MSO!
• Casual opportunity with competitive hourly rate
• Flexible opportunity to work both in the office and at our venues

Established in 1906 the Melbourne Symphony Orchestra (MSO) is not only Australia’s oldest orchestra, but one of the country’s most forward-looking major arts institutions. MSO currently engages over 2.5 million people through live and recorded broadcasts and performs live to more than 300,000 people annually, in concerts ranging from performances at MSO’s home, Hamer Hall at Arts Centre Melbourne, to MSO’s annual free concerts at Melbourne’s largest outdoor venue, the Sidney Myer Music Bowl. The MSO presents innovative and engaging programs to audiences of all ages across Victoria through its Education and Community Engagement initiatives.

The MSO website: www.mso.com.au is a rich source of information regarding the Company, the current performance season and latest news.

About the role

An exciting opportunity is available for Box Office Attendants on casual basis with a start date of mid-October 2024.

A dynamic and diverse role, you will undertake the day-to-day ticketing operations of the MSO including answering incoming calls, responding to customer enquiries via email, ticket relocations and outbound calling. You will provide superior customer service to all MSO customers and support the wider Sales/Marketing team.

Reporting to the Customer Experience Manager and Team Leaders, you will work rosters primarily Monday to Friday with guaranteed 7-hour (weekday) shifts. In addition, there may be some evening and weekend box office work available at event venues.

The successful applicants will possess the following:

• Experience providing superior customer service
• Experience in Daily Box Office operations
• Experience with event set up and support
• Strong administrative skills using Word and Excel
• Experience and knowledge of the Tessitura CRM system would be desirable

• Understanding of the dynamics of working for a performing arts organisation
• Interest or background in classical music

Application Procedure

If you are interested in applying for this role, please submit a current resume and cover letter to Alex Fitzgerald, People and Culture Business Partner at [email protected]

A detailed Position Description can be found on our Careers Website or email [email protected]

Applications Close: 11.59pm Wednesday 9th October 2024.

MSO is an Equal Opportunity Employer. MSO is committed to creating a diverse and inclusive environment. All qualified applicants will be considered for employment without regard to race, colour, national origin, religion, sex, sexual orientation, gender identity or expression, age, marital or disability status. Aboriginal and Torres Strait Islander people are encouraged to apply.

Your privacy is important to MSO.  It is the policy of MSO to respect the confidentiality of information and privacy of individuals. Personal information provided by you as part of your application (whether oral, electronic, or written) will be collected and processed for the purpose of evaluating your application for employment.  In order to carry out this purpose, your information may be disclosed to appropriate persons in our offices.  Any information we hold will be governed by the most current version of the MSO Privacy Policy and relevant legislation.