Box Office Administrator

• Be part of the Kingston Arts team through an exciting period of growth and revitalisation
• Convenient location next to public transport and free on-site parking
• Excellent employee benefits 
• Part-time permanent position (.4)
• Band 4 $72,223.91 – $76,938.29 pro rata plus superannuation
• Be part of a high performing team

About us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne’s CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children’s services, sport and recreation, health, parks and gardens, planning, arts and management.

As part of the Arts and Culture Services Unit, the role supports the Programming and Events teams to deliver projects that enhance, develop, and promote the City of Kingston as a major centre for arts, community and cultural events, industries and innovation.

The role

We are seeking a Box Office Administrator to join our team. Reporting to the Coordinator CRM & Ticketing, your role is to:

• Provide excellent front line customer service.
• Coordinate all ticketing services for programmed and hire events using Vivatickets (ENTA) ticketing software.
• Provide a high level of administrative support ensuring accurate and timely dissemination of information.
• Provide a high level of administrative support to the wider team.

This is an exciting opportunity to work collaboratively with a passionate creative team to enhance cultural offerings for the Kingston community.

About you

We are looking for someone with:

• Demonstrated experience in the delivery of high-level customer service in a fast-paced diverse environment.
• High attention to detail, high level of communication, and ability to work collaboratively and autonomously.
• Demonstrated experience in cash handling and EOD financial reconciliations.

• Ability to demonstrate the City of Kingston’s values of;
  • We make a difference
  • We show care and respect
  • We take pride in our work
  • We are better together

What we can offer

This is a part-time position, hours and days are flexible, must be able to work weekend and after hours depending on the needs of the business.

The City of Kingston is a committed child safe, equal opportunity employer and committed to reconciliation. We value the diversity of lived experience and are committed to creating a workplace where all employees feel safe, supported, and connected to perform at their best.

As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including:

• flexible / hybrid working arrangements
• wellbeing initiatives
• discounted gym membership
• social club events
• 16 weeks paid parental leave for both primary and partner carers,
• salary packaging
• study/development assistance
• employee assistance program (EAP)
• discounted health insurance
• access to an accrued day off every four weeks (available to full time employees only)

How to Apply

Please submit your CV with a cover letter outlining your experience and how it relates to the role.

Kingston City Council is an equal opportunity employer, committed to being a child safe organisation and to reconciliation. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.

Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

If you require further information after reviewing the position description please contact Jennifer O’Connor, Coordinator CRM & Ticketing @ [email protected]

To be considered for the role all applications must be submitted via our Careers recruitment portal.